About Us

Who we are?

The Team at Kaia Day Spa are committed to providing the highest level of service, and treatment results – we call it 360 degree client care.

We welcome guests of the Sheraton, Port Douglas and across far North Queensland to enjoy our haven of rest, relaxation and rejuvenation

Our Mission

At Kaia, we keep you the customer at the centre of everything we do – providing 360 degree client care.

We provide our clients with the highest quality treatments, which when coupled with market leading skincare, sets our clients on a path to achieving their skin and overall healthcare goals.

Our Spa

At Kaia we are proud to be located at, and partner with, the magnificent team at the Sheraton Grand Mirage Resort Port Douglas.

Guests of the spa can avail of The Sheraton Pool Experience, which allows use of any of the Sheraton’s 7 lagoon pools, providing the ultimate relaxation room – post treatment.

Why not make a day of it, whether it is lunch at Lagoon House, or a beverage or two, and an afternoon poolside – the perfect end to a sensational treatment.

(Conditions and Fees Apply)

Our Team

It is our mission to provide 360 degree client care.

In order to this, Kaia invests in the growth and development of it’s people.

We attract members of our team from across the globe, and leverage the teams collective experience and knowledge,
to provide high quality treatments, that get REAL results.

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Booking Policy

Kaia requires a minimum of 24 hours notice to cancel or reschedule an appointment. ‘No show’ appointments and appointments cancelled or rescheduled with less than 24 hours notice will incur a 50% cancellation fee.

If using a Gift Card please quote your Gift Card number at the time of booking and bring the Gift Card with you to the appointment.

We request all bookings made by Kaia, are secured by a valid credit card- no charges will be applied, or a current Gift Voucher.

We thank you in advance for making every effort to respect our booking policy.

Online Booking Policy

Kaia Day Spa requires a minimum of 24 hours’ notice to cancel or reschedule an appointment. ‘No show’ appointments and appointments cancelled or rescheduled with less than 24 hours’ notice will incur a 50% cancellation fee. Cancellations or rescheduling can be done online through our booking page here or by calling our front desk at 1300 162 298.

All bookings made by Kaia must be secured by a valid credit card or a current Gift Voucher; however, no charges will be applied to the card unless the cancellation policy is breached. If using a Gift Card, please quote your Gift Card number at the time of booking and bring the Gift Card with you to the appointment.

We strive to provide exceptional services and ensure a smooth and enjoyable experience for all our clients. We thank you in advance for making every effort to respect our booking policy. If you have any questions or concerns, please contact us at 1300 162 298 or email spa@kaiadayspa.com.au.

Spa Etiquette

Arrival

Re-Booking

Preserving the peace

Groups

Hygiene Standards

Prices

Arrival

Please arrive approximately 15 minutes prior to your appointment time, to allow plenty of time for parking and for us to check you in. This will ensure you can enjoy every minute of your scheduled time. Please understand that arriving late will shorten your allocated treatment time to avoid inconveniencing the next client. Please see the Contact Us page for more information on convenient parking.